Refund policy

Returns, Repairs and Cancellations

If something goes wrong with your purchase, we'll help you sort it out. As a local family business, we look after our customers long after the sale.

IN-STORE PURCHASES: We follow Euronics in-store policy. The online 14-day change-of-mind cancellation period does not apply to purchases made in our shops. Please speak to the shop about the in-store terms that apply to your purchase. Your statutory rights for faulty, damaged or incorrectly described goods are unaffected.

Changing Your Mind About an Online Order — Online Orders Only

You can cancel an online order without giving a reason from the time you place it until 14 days after the day you receive your goods. If one order arrives in separate deliveries, the cancellation period runs from the day after the last item arrives.

Email willmatthews@johnselectrical.co.uk with your order details and a clear statement that you wish to cancel. You can also let us know by another clear statement using the contact details below. Once you have told us, you have a further 14 days to return the goods.

Returning an Online Order and Return Costs

Contact us to agree the return arrangements. You can return an online order to our shop or arrange a suitable postal or courier return. Returning an online order to the shop does not make it an in-store purchase. For a large appliance, speak to us before moving or sending it so we can arrange a safe return or collection.

For a change-of-mind return, you pay the actual return transport or collection cost unless we agree to cover it. There is no return handling fee when you bring the item back to our shop. For large appliances, the estimated maximum return transport cost is approximately £150, following Euronics' published estimate. We will confirm any collection charge before arranging it.

Keep the product, accessories and any gifts safe. You may unpack and inspect it as you would in a shop. We may reduce the refund only for a loss in value caused by handling beyond what is needed to check the item. Opening the packaging or installing an appliance does not automatically remove your cancellation rights.

Your Refund for a Change-of-Mind Return

We refund you without undue delay. If you return the goods, we refund you within 14 days of receiving them or evidence that you have sent them, whichever comes first. If we have agreed to collect them, or no goods have been supplied, we refund you within 14 days of your cancellation notice.

We use your original payment method and charge no refund processing fee. We refund any standard delivery charge you paid. Extra charges for an upgraded delivery service are not included. Our standard local delivery is free on orders of £100 or more and £15 below that.

Installation and Other Services

Goods made to your specifications or personalised for you are excluded from the change-of-mind cancellation right. If you expressly request installation or another service during the cancellation period, you may have to pay for work already provided. The right to cancel a service ends when it has been fully completed with your prior express consent and your acknowledgement that the cancellation right will be lost. This does not remove your rights if goods or services are faulty.

Damaged, Faulty or Incorrect Goods — Online and In-Store Purchases

Contact us if your item arrives damaged, is faulty or is not what you ordered. You do not pay return costs for faulty or wrongly supplied goods. Where the statutory short-term right to reject applies, you can reject faulty goods for a refund within 30 days. A replacement is also available if you prefer and we agree it with you.

When you are entitled to a refund for rejected faulty goods, we refund you without delay and within 14 days of agreeing that entitlement, using your original payment method unless you agree otherwise.

After 30 days, your rights to a repair, replacement or refund continue as provided by the Consumer Rights Act 2015. During the first six months, a fault is generally presumed to have been present when supplied unless we can show otherwise. A manufacturer's warranty is additional protection and does not replace your rights against us.

Aftercare With Real People

Even after the manufacturer's warranty has ended, we're still here. Call or message us and we'll talk through the problem and your repair options.

How to Reach Us

Call 01724 844040 for Electrical Appliances Direct, 2-4a Allanby Street, Scunthorpe, DN15 6EL, or 01724 843800 for Johns Electrical, 142 High Street, Scunthorpe, DN15 6EN. Text 07401 332844, WhatsApp 07448 567594, or email willmatthews@johnselectrical.co.uk.

For an order placed on euronics.co.uk, use the seller details in your order confirmation and the Euronics Terms of Sale. Nothing in this policy limits your statutory consumer rights.

Any statutory cancellation rights for qualifying telephone, mail or other distance orders are unaffected.