Delivery, Installation & FAQs

Everything people most often ask us before ordering. If your question is not here, call 01724 844040 or 01724 843800, text 07401 332844, or message us on WhatsApp at 07448 567594.

Delivery

Do you deliver to my postcode?

We deliver with our own vans across North Lincolnshire and the surrounding area. These are the postcode districts we cover:

Scunthorpe and North Lincolnshire: DN15, DN16, DN17, DN18, DN19, DN20, DN21, DN38
Hatfield, Thorne and the Isle of Axholme: DN7, DN8, DN9
Grimsby, Cleethorpes and Immingham: DN31, DN32, DN33, DN34, DN35, DN36, DN37, DN39, DN40, DN41
Market Rasen and Wragby: LN7, LN8

We do not deliver to DN1, DN2, DN3, DN4, DN5, DN6, DN10, DN11, DN12, DN14 or DN22, north of the Humber (including HU13 and HU14), to Lincoln or Louth (LN1, LN2, LN11), or to Sheffield, Wakefield and York. If your postcode is just outside the list, call us before ordering — sometimes we can help.

The postcode checker at checkout is the final word on whether we can reach your address.

How much does delivery cost?

Delivery is free on orders of £100 or more and £15 on orders under £100, across the whole delivery area. Collecting from our shop is always free. There is no surcharge for large or fitted appliances.

How long does delivery take?

1-3 business days for products we hold in stock. We contact you to arrange a day and a time that suits you rather than giving you an all-day window. Items marked Available to Order come in from the Euronics central warehouse and carry their own dispatch estimate on the product page.

Will you bring it inside?

Yes. Our own crew delivers — not a courier — and brings the appliance into the room you want it in. Nothing is left on the doorstep.

Can I collect instead?

Yes. Choose in-store collection at checkout and pick up from 142 High Street, Scunthorpe, DN15 6EN. Please wait for us to confirm your order is ready before travelling.

Installation and old appliances

Do you install appliances?

Yes, as an optional paid service. The price depends on the appliance and is shown as a choice on every product page, so you can see it before you buy:

  • £10 — small appliances
  • £35 — most large free-standing appliances
  • £55 — American-style fridge freezers
  • £105 — fitted work: integrated appliances, hobs, cookers and built-in ovens

Gas work is carried out by a Gas Safe registered engineer.

Will you take my old appliance away?

Yes. Taking the old appliance away for recycling is part of the paid installation service above, not a separate charge and not a free extra. If you do not book installation, we will not be able to remove the old machine.

The shop

Where are you and when are you open?

We have two showrooms in Scunthorpe:

  • Electrical Appliances Direct — 2-4a Allanby Street, Scunthorpe, DN15 6EL — 01724 844040
  • Johns Electrical — 142 High Street, Scunthorpe, DN15 6EN — 01724 843800

Monday to Saturday, 9:00am to 5:00pm. Closed Sunday. Bank holiday hours can vary, so give us a ring if you are unsure.

Are you part of Euronics?

We are an independent family retailer and a member of Euronics, which is a buying group of independent electrical shops. You are buying from Johns Electrical, and it is our own team who delivers and installs.

What brands do you sell?

Bosch, Samsung, LG, Hisense, Beko, Blomberg, AEG, Hotpoint, Miele, Sony, Shark, Ninja, Dyson, Hoover, Vax and more — washing machines, washer dryers, tumble dryers, dishwashers, fridges, freezers, fridge freezers, cookers, hobs, built-in ovens, microwaves, TVs, soundbars, vacuums and small kitchen appliances.

What does "Available to Order" mean?

It means we do not have that model on our own shelves, but we can order it in from the Euronics central warehouse. You buy it here in the normal way and we deliver and install it exactly as we would anything else. The product page shows the dispatch estimate.

Paying

Can I pay over time?

Yes. Buy today, pay over time with Shop Pay Installments. Pick a payment plan that works for you. Choose Shop Pay at checkout.

Shop Pay Installments offers credit with Affirm as lender. Learn more.

Klarna Pay in 3 is also available at checkout, subject to approval, and we take all major cards and PayPal.

After you buy

What if something is faulty?

Call or text us. Where the statutory 30-day right to reject applies, you can return faulty goods for a refund. We can also agree a replacement if you prefer. After that, your statutory rights to a repair, replacement or refund continue alongside the manufacturer's warranty. See our refund policy for the full details.

Can I return something I have changed my mind about?

ONLINE ORDERS ONLY: For orders placed on johnselectrical.co.uk, including online orders collected from our shop, you have 14 days after the day you receive your goods to tell us you wish to cancel, then a further 14 days to return them.

IN-STORE PURCHASES: We follow Euronics in-store policy. The online 14-day change-of-mind cancellation period does not apply to purchases made in our shops. Please speak to the shop about the in-store terms that apply to your purchase. Your statutory rights for faulty, damaged or incorrectly described goods are unaffected.

See our refund policy for the full details.

How do I get in touch?

  • Call: 01724 844040 or 01724 843800
  • Text: 07401 332844
  • WhatsApp: 07448 567594
  • Email: willmatthews@johnselectrical.co.uk
  • In person: 2-4a Allanby Street or 142 High Street, Scunthorpe